Delivery, Returns and Refunds Policy
FUEL AUTOTEK Delivery, Returns and Refunds Policy
1. Delivery, Returns and Refunds
1.1. In this clause FA means FUEL AUTOTEK and any associated entity and Product means goods and or services that are displayed or advertised on the website.
1.2. If the Product delivered is faulty, not of merchantable quality, not fit for its intended purpose, does not match the description on the website or is covered under a warranty from the manufacturer, then please contact us on (02) 8850 2200 or email enquiries@fuelautotek.com.au and we will contact you about your request. To enable us to evaluate your return request, please provide us with:
1.2.1. The order number, invoice number or receipt number
1.2.2. a detailed description of the problem or the reason for your request to return the Product
1.2.3. photograph (s) of the Product that is damaged during transportation (if it is required we will advise you which email address to send it to),
1.2.4. your name and contact details
1.3. The Products shall be deemed to have been accepted by you, unless you notify FA to the contrary by email, telephone, or facsimile transmission within fourteen (14) days of delivery of any Products and such notification is confirmed in writing within seven (7) days of its receipt by FA.
1.4. At FA’s sole discretion we will accept product returns and provide you with a replacement for the Product (subject to availability) an exchange voucher, refund or repair where the Product delivered:
1.4.1 is faulty or is not of merchantable quality
1.4.2 is not fit for its intended purpose, or
1.4.3 does not match the description on the website.
1.5. We will evaluate your return request and issue you with a Returns Authorisation Notice once we have received details of your return request. We will send you full return instructions and return address. If we feel the problem described requires clarification we may contact you to clarify in order to provide more efficient service.
1.6. A refund, repair, replacement or exchange voucher will only be provided if the goods are returned in the original condition with all packaging and accessories provided by FA.
1.7. If the product delivered is faulty, not of merchantable quality, not fit for its intended purpose, does not match the description on the website or does not reflect what was ordered, FA will cover the delivery cost to return the item.
1.8. If you return goods to us because of your ordering mistake or for some reason other than the goods being defective, the cost of return will be incurred by the buyer and we may charge you a surcharge of 10% of the GST exclusive price of the goods plus any applicable GST.
2. Delivery
2.1. Your delivery cost will vary depending on the size, weight and location of the products you choose to purchase as well as your delivery location of choice. Normally the larger the item, the more expensive delivery will be. Extremely large goods (ie. Items requiring a two man lift) will also incur higher delivery rates. At the checkout you will be offered a number of delivery services to choose from.
2.2. Please note: As we use couriers to deliver all parcels, products cannot be delivered to an unattended address. The courier will require a signature from an occupant at the specified delivery address at the time of delivery, if no one is available to sign for any parcel a card will be left and the parcel re-directed to the nearest Courier depot. You will then be responsible for collecting the parcel from that depot or paying an additional charge for re-delivery.
2.3. Standardized delivery charges only apply to consumers in Australia. Additional charges will apply for postage outside of Australia; for more information on international postage charges, contact us on enquiries@fuelautotek.com.au .
2.4. We recommend all deliveries be shipped to a location that is attended during business hours to minimise any redelivery delays and/or fees.
2.5. You may incur additional delivery fees/freight charges within the checkout (in excess of the fees and charges specified above) for:
2.4.1 Large quantity or bulk orders
2.4.2 Express or urgent deliveries
2.4.3 Bulky Items - at checkout, you will be notified of shipping costs for your approval, these are calculated automatically by the site in accordance with our terms. Bulky items are those with either a high weight or large cubic volume. Products are allocated as bulky as determined by the shipping methods of our courier companies. If your cart contains non-bulky and bulky items your cart will be calculated accordingly.